Return Policy

Return Policy for ONVIEW ONLINE

Effective Date: May 23, 2024

Thank you for shopping at ONVIEW ONLINE by M M Enterprises. We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return Policy carefully.

1. Return Eligibility

Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must have the receipt or proof of purchase.

Non-returnable Items

Certain items cannot be returned, including:

  • Digital products (e.g., downloadable software, e-books).
  • Gift cards.
  • Items marked as final sale or non-returnable.
  • Perishable goods (e.g., food, flowers).

2. Return Period

You have 30 calendar days from the date you received the item to initiate a return. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

3. Return Process

Initiate a Return

To initiate a return, please contact our customer support team at returns@onviewonline.com with your order number and the reason for the return. Our team will provide you with instructions on how to proceed.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Address

Please send your returns to the following address:

ONVIEW ONLINE
Attn: Returns Department

4. Refunds

Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Refund Timeline

The time it takes for your refund to be processed and appear in your account may vary depending on your payment method and financial institution. Typically, it may take 5-10 business days for the refund to reflect in your account.

5. Exchanges

If you need to exchange an item for a different size, color, or a replacement due to a defect, please contact us at exchanges@onviewonline.com. We will guide you through the exchange process. Items eligible for exchange must meet the return eligibility criteria mentioned above.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@onviewonline.com with details and photos of the damaged item. We will arrange for a replacement or a refund as quickly as possible.

7. Cancellations

Order Cancellations

You can cancel your order before it has been shipped. To cancel an order, please contact us at cancellations@onviewonline.com as soon as possible. If your order has already been shipped, you will need to follow our return process.

8. Contact Us

If you have any questions about our Return Policy, please contact us at:

ONVIEW ONLINE
Email: onview.in@gmail.com

Address: 15/1-4. 22nd CROSS. BHUVANESWARI NAGAR. MAGADIROAD BANGLORE. -  560023

Thank you for using ONVIEW ONLINE. We hope you enjoy our services!

We appreciate your business and are committed to ensuring your satisfaction with our products and services. Thank you for shopping with ONVIEW ONLINE.